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If you've tried to recover your Squarespace account and still tin can't admission it, we're here to assist. Please enter every bit much information as y'all tin, but if you're non sure about specific details, provide your best estimate.

Before yous begin:

• Did you lot already effort to recover your business relationship through the login page? We'll inquire you lot to endeavor that first if y'all oasis't all the same.

• For your security, we'll only provide account details to the account holder.

• For help recovering a Google Workspace account, contact u.s.a. here.

Email address where nosotros can contact you.

What situation led to the trouble accessing your business relationship?

URLs of whatever websites continued to the account. Enter as many domains every bit possible.

Please attach both of the following documents:

• A authorities-issued ID. For example, a commuter's license, passport or permanent resident card.

• A banking concern statement that shows the banking company header, banking concern accountholder proper noun, and the most contempo Squarespace accuse. You are free to obscure other personal information in the document. (Non required for two-factor authentication issues.)

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• If you entered multiple websites above, attach statements showing the well-nigh recent charge associated with every site.

• Ensure your files are .jpg or .png and then we tin view them.

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Utilise this course to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your asking hither. If you lot're non based in a state or state where nosotros collect taxes, and you believe we shouldn't collect taxes from you, please explicate.

If you lot accept feedback about how we collect sales tax, submit it here. Your feedback helps make Squarespace improve, and we review every asking we receive. Delight note that nosotros can't reply individually, but nosotros'll contact yous if we need more details.

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Coronavirus Pandemic

Nosotros understand the tremendous challenges the Coronavirus pandemic is causing for people and pocket-sized businesses across the globe. Here at Squarespace Client Back up, we're doing everything nosotros can to reply your questions and provide help to our community.

If you demand back up during these uncertain times, submit the following form and we'll await into options for you lot. Please provide specific details regarding your issue or request, such as:

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Upload a screenshot of the outcome you're having, or the site content you'd like to change, and then we tin can assistance you more than rapidly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

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Squarespace Scheduling and Acuity Scheduling accept merged Help Centers. If y'all're coming from the Acuity Help Center, you'll find the help you need hither. All guides nearly Squarespace Scheduling as well apply to Acuity; the handful of features that are different are conspicuously marked.

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Please utilize this form to submit a request regarding a deceased Squarespace client's site. Our deepest condolences leave to you and your family during this time, and we capeesh your patience every bit we work through your request.

Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. Withal, if an firsthand family member or legal representative completes the form below, we may be able to grant Billing permissions so the site tin can remain active or cancel any active subscriptions.

Note that Billing permissions don't include the ability to edit the site's content. You can read more nigh this here.

A note regarding Squarespace 5 sites:
Squarespace v, our legacy platform, doesn't permit permissions to be edited. However, we tin abolish or remove the site.

Submit a request about a deceased customer's website

URL of the site connected to the deceased user's account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An prototype of your government-issued ID, such as a driver'southward license, passport, armed forces ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An prototype of the deceased person's obituary, expiry certificate, and/or other documents.
• Whatsoever boosted documents, such as Legal Representation documentation.

Delete My Business relationship

Before yous request to delete your Squarespace account, delight review this guide to:

• Understand what happens when nosotros delete your business relationship.

• Brand certain it'south what yous really want to do.

• Take a few steps to prepare. For example, you'll need to cancel all subscriptions first.

Once you submit your request, yous'll receive an email from our team to verify your account access and confirm that this request wasn't fabricated in error.

Delete My Account Asking Verification Form

Before you provide your authorities issued ID beneath, did yous know that you can submit a request to delete your account to Squarespace hither (without providing your ID)? This form is but for people who have lost access to: (i) their Squarespace account; or (2) the email address associated with their Squarespace business relationship.

Delight upload a re-create of some class of authorities issued ID (i.e. driver'south license or passport). You may blur out any sensitive information before you upload.

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To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Assist guide.

If you still have questions nigh the Select plan, complete the fields below to send us a message.

{ "top::memberareas:billingsignup":"New Release Squad (Chat)", "meridian::memberareas:creatingmemberareas":"New Release Team (Chat)", "top::memberareas:managingmemberareas":"New Release Team (Conversation)", "top::media:video-storage":"New Release Squad (Chat)" }

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Troubleshooting Google Workspace domain verification

While signing up for Google Workspace (previously G Suite), you'll demand to verify your domain ownership. This ensures no one else tin can utilize your domain with Google Workspace.

If you're having trouble verifying your Google Workspace domain, messages almost verifying your domain will announced when you:

• Visit your Squarespace site's Google Workspace panel. The fault message that appears is Google couldn't verify domain.
• Log into your Google Workspace Admin panel for the first fourth dimension. A banner appears at the superlative of the panel, prompting you to verify your domain.

Follow the steps in this guide if the error message or banner announced in your Squarespace site or Google Workspace Admin panel.

Step i - First steps to verify your domain

Before trying our troubleshooting steps below, confirm yous logged in, accepted Google'southward terms of service, and tried to verify your domain:

1. Find your temporary countersign for Google Workspace and log in to your business relationship. After you sign up for Google Workspace, we'll ship you a welcome email that has your temporary countersign. If you don't discover the electronic mail in your inbox, re-transport your welcome email.
2. Take Google'south terms of service. It'due south not possible to verify your domain before accepting Google's terms.
3. Verify your Google Workspace domain in the Google Workspace Admin console.

Footstep two - Unblock your domain

If Google even so shows your domain isn't verified, follow these steps to unblock your domain:

• If you added a password to your homepage, remove it. You can add the password over again later.
• Enable your homepage if it's disabled.
• Ensure your homepage isn't a demo page.
• If you're using a third-party domain for your electronic mail accost, ensure it's properly connected. If you continued information technology recently, you may demand to endeavor again in 72 hours.

Step 3 - Retry domain verification

To attempt domain verification again:

1. In the Home bill of fare, click Settings, so click Google Workspace.
2. Nether Google couldn't verify domain, click Try Once again.
3. Refresh your browser. If the Endeavor Once more push button disappears after refresh, so y'all successfully verified your domain. If the button reappears, your domain isn't verified yet. Get to If retrying fails in this guide for adjacent steps.

Subsequently the Google couldn't verify your domain bulletin disappears from the Google Workspace panel, you should be able to access your Google Workspace account.

If retrying fails

If Endeavor Again continues to appear in your Google Workspace panel after refreshing, try verifying your domain with a TXT verification record:

Add a TXT record

Your TXT verification record begins with google-site-verification= followed by a series of numbers and messages.

If y'all purchased your domain from Squarespace:

1. Open a private or incognito tab and log into your Google Workspace admin console.
2. Follow Footstep 1 in Google's documentation to get your unique verification record.
3. In another tab, log into your Squarespace site.
4. In the Dwelling carte, click Settings, and so click Domains.
5. Click your domain name, and then click DNS records.
6. Click the Add Preset driblet-downward and select Google Workspace verification.
7. Paste your TXT record in the Verification code field.
8. Click Add.
9. Return to your Google Workspace console and click Verify. Information technology may take x minutes to an hour for Google to identify the newly added TXT tape.

Tip: To learn more about presets and editing your DNS settings, visit Accessing your Squarespace Domain's DNS records.

If you have a third-political party domain, follow Google's documentation or visit their provider-specific TXT record guides to add the TXT tape in your domain host's DNS settings.

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Source: https://support.squarespace.com/hc/en-us/articles/217402917-Troubleshooting-Google-Workspace-domain-verification

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